You may receive a total refund of any monies for products purchased for online orders, only if you cancel the sale before the merchandise is shipped.
We also gladly accept returns as long as they meet the following criteria.
Klimaire Products Inc. offers 30 days money back guarantee. You may return in original condition, uninstalled merchandise if you are not completely satisfied with your order by obtaining an RMA (Return Merchandise Authorization) number. All products must be received by Klimaire within 30 days from your order shipping date. Regardless the RMA date the merchandise must be received in our warehouse, please allow enough transit time for us to receive it.
Products returned must be in new condition, unopened, unused, in original packaging (including pallets and shrink wrapping), uninstalled, and include all packing materials, registration cards, and other accessories and be received within 30 days of the shipping BL date.
The merchandise must be shipped back palletized, shrink wrapped, strapped and secured safely to the pallet. The customer is responsible for all shipping, handling and insurance costs back to our warehouse(s). It is the customer sole responsibility that we receive the product in its original undamaged condition.
Shipping Charges-You are responsible for shipping fees on returns. Klimaire does not pay for shipping charges on returns. Shipping charges to and from your location are not refundable and will be deducted even though some of them are marked “free shipping”. For all returns original shipping fees (if any) are not refundable.
If any product is shipped in error on our side, we will gladly schedule a pick up and replace the product, we will pay all related shipping charges to and from your location.
Important: All returned merchandise is carefully inspected upon receipt. Before attempting to obtain an RMA number you should read very well the return policy. Refunds are granted based on the condition of the returned items.
• 100% refund – Unopened or opened box, and everything, including product and packaging, is in its exact original condition, product never installed.
• Refurbishment charges – Merchandise received in an opened box, product is not the exact original condition and requires refurbishing, such as incorrectly packed or missing packing materials, missing instructions, or wrinkled, etc. Klimaire at its own discretion may accept the product by deducting a restocking fee of up to 30% off the original merchandise selling price not including shipping charges.
• Partial refund or no refund – Any product open box, signs of wear, or items missing, damaged, dented, dirty, bent, or not working, modified or altered and items appears to have been used or installed including but not limited to any type of scratches or marks on product (screw holes, missing screws, cut or bend wires etc.), or damaged on the return are subject to partial or no refund. Klimaire at its own discretion can be as fair as possible determining and evaluating the return condition of the merchandise. If the refund amount isn’t acceptable to you have the option to pre-pay the shipping charge and have the item send back to you.
Any deliveries refused for any reason other than shipping damage must be handled the same as a merchandise return. Return procedure can be obtained by clicking here.
If product is damaged on the return you the shipper must file the claim report with the carrier. All products must be carefully packed otherwise carriers may decline claims if packing is insufficient. It is extremely important that you pack your return products with utmost care with extra packing material, such as Styrofoam, paper or other dead fill if necessary by placing the original box into another box. If the merchandise is shipped palletized to you then the merchandise must be shipped back to Klimaire palletized, shrink wrapped, strapped and secured safely to the pallet.
Always use reputable company that you can be able to trace your shipment back to us. Retain your tracking number for at least 90 days after shipping your product.
You can return all or part of your order please contact us at 305 593 8358 or firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number.
1-Before returning a product you should get a Return Merchandise Authorization (RMA) number. Items received without a RMA will be refused and you will be liable for the returning shipping fee.
2- Klimaire has a 30 day return policy, but returns of products delivered more than 30 days are not accepted.
3- Brand new, uninstalled products in its original brand new condition may be returned for a refund after getting the RMA number.
4-An RMA has 15 day validity, therefore products must be received within 15 days of the RMA issue date, or 30 days from the shipping date whichever comes first. Otherwise products received after this period will not be refunded and will be available for returning to you upon paying the additional return shipping fees.
5-Products must be returned to the location stipulated in the RMA, make sure to request confirmation of the specific address for returns.
6- Make sure that all the components and accessories you originally received from Klimaire are included, as well as the installation manuals, user’s manuals, service manuals unopened and in clean condition.
7-Any component/part that shows signs of installation is not eligible for return.
8-Your products must be packed carefully to prevent damages during shipping. The merchandise must be shipped back palletized, shrink wrapped, strapped and secured safely to the pallet. If your unit suffers damage in transit you are responsible for filing a claim with the carrier.
9-The RMA number must be placed inside the box, with the documentation package. Please do not scratch or write any sign or note on the units boxes.
10-Get proof of delivery and insure your shipment, since you the shipper are responsible for filing a claim with your carrier if a return product is lost or damaged in transit. It is recommendable to ship your units with a carrier that provides you proof of delivery, shipment tracking, and carriers offers insurance.
Your return will be processed within one week. The approved refund amount will be credited to the credit card you used for paying the equipment, or a check will be mailed to your address on file.
Please review carefully our return policy for additional information.